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A First Tutors client · ★★★☆☆ · about Dr Hong
great tutor but is advertised on the first tutors website as covering GSCE physics, which is not correct. only covers nat 5 which is a different curriculum and exam. first tutors have refused to refund our finders fee despite this blatant misrepresentation. i have reported this issue to Trading Standards. their reply "I see that customer service staff looked into your complaint a few days ago. You paid for the tutor's contact details more than a year ago, you have had many lessons with the tutor since then. You left positive feedback for the tutor just a couple of days ago confirming he was a GREAT tutor. You are simply stating that in your opinion the tutor does not teach GCSE and for this you claim a refund 1 year after purchase. In accordance with our terms and conditions, our team confirmed that you do not qualify for a refund in this case because you have received the service you initially paid for. It is not "my opinion" that he doesn't teach GCSE physics. He told us directly that he doesn't. I was told that I needed to submit a review in order to get our refund. We are entitled to a refund of our finders fee.